As a student in Pack Education’s new NBHWC cohort, one of the most beneficial aspects of the program is having a mentor. This mentor is someone who provides advice and valuable, constructive criticism, which will help you improve as you progress throughout the program.
I recently met with my mentor, Michael, to review a call I had with a member on “Setting Goals.” In my mind, I was sure that I knew the call went great. I was telling myself that I used all the skills that I’ve learned in the classes so far, so the call had to be nothing short than amazing. But I couldn’t have been more wrong. As I sat there in our meeting, reviewing the call with Michael, within the first five minutes of the call, I began to cringe with almost every word. In this review, I noticed that I sometimes missed important information about the member’s goal. My questions would sometimes be very lengthy and confusing to the member. I even found myself dictating the goals of the member, rather than allowing the member to choose their own goal and building upon that. Michael mentioned that as healthcare professionals, we sometimes get in the mindset of wanting to “fix” people, instead of simply just helping them. That statement truly stuck with me.
This is not to say that the entire call was horrible. There were some great moments, as well. For example, I used reflections and summaries to show that I was active listening. Though my questions were sometimes lengthy, Michael did bring to my attention that I did ask great questions, which allowed the member to provide an informative response. I’m thrilled to have a mentor as I progress through the program, because these meetings are a critical factor in becoming a better Health Advisor. The session I had with Michael was informative, educational, and strongly essential. It has shown me my strengths and weaknesses, as well as areas I could improve on. The NBHWC program will not only help me become a better Health Advisor, but it will also give me the skills to be a better human being.